Terms & conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at The Case Factory, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at The Case Factory for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by The Case Factory as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to The Case Factory and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request The Case Factory to delete or correct the information held about you. By accepting the The Case Factory Conditions, you agree to the above.

Force Majeure

Events outside The Case Factory's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that The Case Factory is released from The Case Factory's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain The Case Factory's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from The Case Factory.

All transfers conducted through The Case Factory are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

The Case Factory uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use The Case Factory without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On The Case Factory we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

The Case Factory reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, The Case Factory has the right to cancel the order and refund any amount paid in the best way. The Case Factory shall also notify the customer of equivalent replacement products if available.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

All enquiries: info@casefactory.com

LIMITED PRODUCT WARRANTY AND RETURN POLICY

We at The Case Factory (TCF) warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). TCF does not warrant, and is not responsible for, any smart phone or other device made by anyone other than products manufactured by TCF. TCF does it utmost to ensure that products we sell are free from any defects at the date of purchase. If a material or workmanship defect arises with regard to any TCF product, and a valid claim is received within the Warranty Period, we will at our option: a) repair the TCF product using new or refurbished parts; b) replace the TCF product with a new or refurbished TCF product; or c) refund the purchase price of the defective TCF product. For the purposes of this limited warranty, “refurbished” means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies. Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, TCF expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that TCF shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any TCF product. For the avoidance of doubt, the limited warranty does not cover:
• Defects and damage due to loss, theft, fire, water, or natural disasters.
• Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling etc), accidents or unjustifiable repair or modification.
• Aesthetic changes, defects and damage due to normal wear and tear and ageing (e.g. scratches, worn leather and flaking paint, etc.).
It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 30 days. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the TCF product. Please note that leather is a natural material that is sensitive to humidity, grease, hand lotions, abrasive surfaces etc and the extreme wear and tear derived from the frequent use of a mobile phone (100 times per day) will cause corners, edges and colors and the general appearance of the case to deteriorate much faster than compared to other small leather goods products.

Returns

If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt. Only items purchased directly from TCF’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in new condition, original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. TCF reserves the right to deny any return.

NOT SATISFIED WITH YOUR PRODUCT?
DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT? SIMPLY NOT SATISFIED WITH YOUR ORDER?
Please contact our Customer Support team to start the return process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

REFUNDS:

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.) For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

CANCELLING ORDERS:

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, The Case Factory reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.