All products remain The Case Factory's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from The Case Factory.
All transfers conducted through The Case Factory are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
Our contracted shipping company operates during weekdays for customers based in Sweden. Packages can be collected at your local post office. Please note that packages not collected within 14 days will be returned to The Case Factory. Normal delivery time is about 1-3 workdays, but we are not held responsible for delayed deliveries since we are not accountable for unexpected proceedings.
The cheapest international delivery alternative is by normal Air Mail postal service which starts at 75 SEK (depending on country). However, since tracking is not possible, The Case Factory declines any responsibility for loss of goods during transportation. Delivery time is between 2 and 10 business days depending on country. Other options are door-to-door deliveries by Fedex 'International Priority' or 'International Economy', which are delivered within 1-3 or 4-7 business days respectively. Packages not retrieved within 14 days will be returned to The Case Factory.
Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.) For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.
We at The Case Factory (TCF) warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). TCF does not warrant, and is not responsible for, any smart phone or other device made by anyone other than products manufactured by TCF. TCF does it utmost to ensure that products we sell are free from any defects at the date of purchase. If a material or workmanship defect arises with regard to any TCF product, and a valid claim is received within the Warranty Period, we will at our option: a) repair the TCF product using new or refurbished parts; b) replace the TCF product with a new or refurbished TCF product; or c) refund the purchase price of the defective TCF product. For the purposes of this limited warranty, “refurbished” means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies. Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, TCF expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that TCF shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any TCF product. For the avoidance of doubt, the limited warranty does not cover:
• Defects and damage due to loss, theft, fire, water, or natural disasters.
• Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling etc), accidents or unjustifiable repair or modification.
• Aesthetic changes, defects and damage due to normal wear and tear and aging (e.g. scratches, worn leather and flaking paint, etc.).
It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 30 days. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the TCF product. Please note that leather is a natural material that is sensitive to humidity, grease, hand lotions, abrasive surfaces etc and the extreme wear and tear derived from the frequent use of a mobile phone (100 times per day) will cause corners, edges and colors and the general appearance of the case to deteriorate much faster than compared to other small leather goods products.
If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt. Only items purchased directly from TCF’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in new condition, original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. TCF reserves the right to deny any return.
NOT SATISFIED WITH YOUR PRODUCT?
DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT? SIMPLY NOT SATISFIED WITH YOUR ORDER?
Please contact our Customer Support team, firstname.lastname@example.org, to start the return process.
Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.